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Sage Pastel Management Essentials

Sage Pastel Management Essentials Course

Course Outline

Module 1 - Introduction to Management

  •     Business basics
  •     Internal and external stakeholders
  •     Organisational roles
  •     Goals and objectives
  •     The purpose and role of management
  •     Reporting structures and organograms
  •     A brief look into the business environment and its impact
  •     The economic recession and managerial impact
  •     What is a free market system?

Module 2 – Planning

  •     What is planning?
  •     The importance of planning
  •     The planning process
  •     Organisational goals and planning
  •     Plan implementation

Module 3 – Organising

  •     The fundamentals of organising
  •     The importance of organising
  •     Job descriptions
  •     KPI’s – Key performance indicators
  •     The main components of organising

Module 4 – Leading

  •     What is difference between management and leadership?
  •     The nature of leadership
  •     Authority and power
  •     Employee motivation
  •     Group behaviour and dynamics
  •     The importance of communication
  •     Human resource requirements
  •     The legal aspects of people management

Module 5 – Controling

  •     The importance of control
  •     The control process
  •     The focus and purpose of control
  •     Control mechanisms
  • Key performance indicators
  • Performance reviews
  • Incentive programs
  • Disciplinary hearings
  • Conflict management
  •     The importance of feedback

Module 6 – System Management

  •     What are systems?
  •     Creating systems
  •     Documenting process and procedure
  •     Streamlining processes
  •     Responsibilities and outputs

Module 7 – The Free Market Environment

  •     Customers and their needs
  •     Purchasing power and buying behaviour
  •     Competitors
  •     Managing and dealing with suppliers
  •     Business brand identity

Module 8 – People Management

  •     Leading others
  •     Setting an example
  • Leadership traits
  • Leadership behaviour
  • Power and Control
  •     Human needs model
  •     Motivation and management
  •     Conflict Management
  •     Decision making and autonomy
  •     Delegating responsibility
  •     The importance of people management and customer care

Module 9 – Reporting and Paperwork

  •     The importance of reporting and feedback
  •     The communication loop

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Sage Pastel Management Essentials Course

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